Shipping Policy

At Joker Boots, we aim to process and deliver your order as quickly and safely as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing times may be slightly longer.

2. Delivery Time

For orders within Pakistan, delivery generally takes approximately 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions of the respective promotion.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

Customers placing COD orders are required to provide a valid phone number and complete delivery address.

Please ensure that someone is available to receive and pay for the order upon delivery.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

Joker Boots is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address, phone number, or other customer-provided information.

7. Delayed Deliveries

While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Courier service disruptions

• Incorrect or incomplete address information

• High order volumes

• Unexpected logistical issues

We will make reasonable efforts to assist customers in resolving delivery issues.

8. Damaged Packages

If your package appears damaged upon delivery, please take clear photos/videos of the package before opening it and contact our customer support team as soon as possible.

This will help us investigate the issue with the courier service and provide an appropriate solution.

9. Undelivered or Returned Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

10. International Shipping

International shipping availability, delivery times, and charges may vary depending on the destination country.

Any applicable customs duties, taxes, import charges, or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

11. Contact Us

If you have questions regarding your order or delivery, please contact the Joker Boots customer support team through the contact details available on our website.

Joker Boots
Built for Every Step.