Refund policy

Return & Refund Policy

At Joker Boots, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is defective or damaged.

  • You received the wrong product or size.

  • The product received is different from what you ordered.

The product must be unused, unworn, and in its original condition, including the original box, packaging, tags, and accessories.

2. Non-Returnable Items

Products that have been worn, washed, damaged after delivery, or returned without original packaging may not be eligible for return.

3. Exchange

If you received the wrong size, you may request an exchange within 7 days of delivery, subject to product availability.

Customers are responsible for ensuring that the requested size is selected correctly when placing an order.

4. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Refund processing time may vary depending on the payment provider or bank.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible and provide:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging

Our team will review your request and provide the appropriate solution.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Joker Boots will assist with the return process.

For returns or exchanges due to customer preference, incorrect size selection, or change of mind, return shipping charges may apply.

7. How to Request a Return

To request a return or exchange, please contact our customer support team with your order number and reason for return.

Our team will guide you through the return process.

Important Note

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

Joker Boots reserves the right to inspect returned products and determine eligibility according to this policy.